At Active Keys, we take pride in delivering authentic and instantly activated digital license keys for Windows, Office, and other essential software.
Since our products are distributed electronically, no physical goods are shipped, and traditional returns are not possible.
However, we maintain a fair and transparent resolution policy to protect our customers from activation issues or technical errors.

1.? ?Refund Eligibility

Refunds are provided only under the following verified conditions:

Non-Delivery: The license key is not delivered within 24 hours of successful payment.

Invalid or Non-Functional Key: The license key provided is invalid or does not work, and our support team is unable to resolve the issue within 48 hours of your complaint.

Incorrect Product: The delivered product is substantially different from what was originally ordered (e.g., wrong version or edition).

Each refund request is reviewed manually to ensure fair resolution and prevent misuse.

*?Refund Processing Timeline*

Once a refund is approved based on the above conditions, the refund will be initiated immediately.

The refunded amount will be credited to your original payment method within 48 hours from the time of refund initiation.

2. Reporting Timeline

All concerns related to product delivery or activation must be reported within 48 hours of receiving the product key.
Requests made after this period may not qualify for support or compensation.

3. Guarantee Duration

Every purchase from Active Keys includes a 7-day guarantee period.
If an issue is reported and verified within this time frame, the customer may be eligible for a refund, replacement, or store credit, as determined by our support team.

4. Replacement & Store Credit

If a refund is not feasible, we may offer one of the following alternatives:

• A replacement product key of the same or higher value.

• Store credit equal to the original purchase amount, redeemable for future purchases on www.activekeys.in.

5. Cases Where Refunds or Replacements Are Not Applicable

Refunds or replacements will not be issued in the following situations:

• The license key has already been successfully activated.

• The issue is reported after 48 hours of product delivery.

• The 7-day guarantee period has expired.

• The issue arises due to incorrect purchase, such as choosing the wrong software edition or version.

• The customer changes their mind after receiving a working key.

• The system is incompatible due to hardware or operating system issues outside our control.

All purchases are final once the key has been issued and activated.

6. How to Request Support

If you experience any issues, please contact us immediately through one of the following channels:

Email: help@activekeys.in
Phone / WhatsApp: +91 94669 94939

When contacting us, include the following details for faster resolution:

• Your Order ID

• Product name and version

• A short description or screenshot of the issue

Our support team will review your case and respond within 24–48 working hours with the appropriate resolution.

7. Important Notice

• All products are delivered digitally via email; no physical items are shipped.

• We do not issue GST or business invoices, as licenses are intended for personal digital use.

• All refunds, if approved, will be processed through the original payment method used at checkout.

8. Commitment to Customer Satisfaction

At Active Keys, our primary goal is to ensure every customer receives a fully functional and authentic digital product.
While digital licenses are non-returnable, we stand behind every sale with a genuine activation guarantee and responsive technical support.

We value honesty, transparency, and long-term trust — because great software should come with great service.